The processing fee is the cost charged per online transaction. The percentage is based on the order amount, and the flat dollar amount is based on the number of transactions.
- If one order has a total price of $100 at a processing rate of 3.0% + $1.50, the user would be charged a processing fee of $4.50 if they paid that fee in full.
- If the user is signing up under a payment plan of two installments, an extra $1.50 is charged for the second installment. The user would be charged a processing fee of $6 instead.
You have two options when it comes to this fee:
Option 1: The customer pays the fee at the time of the transaction
Option 2: Your organization pays the fee at the time of a deposit (fees are withheld)
To change this setting, go to the Registration tab of the Admin Control Panel and select a Registration. Click Edit Registration, then Show Advanced Options. You will be able to edit this setting by selecting Yes or No next to Customer Pays Processing Fee only if the registration has not been answered yet.
Option 1: The Customer Pays the Processing Fee
A registrant will pay all of the processing fee at the time of registration. The registrant will see a separate, additional line item on their Shopping Cart page of the registration.
Option 2: Your Organization Pays the Processing Fee
If the Customer Pays Processing Fee option is disabled (set to NO), the processing fee will be held from the weekly batch deposits SportsEngine makes to an Organization. If you do not want your registrants to see the processing fee line item, your association is then responsible for the fee. It will be deducted from your weekly payout amount.
Some organizations will include their processing fee in the Registration Fees by adding to that store item.