Q: Do Registrants need to Create an Account? (How do I create a SportsEngine account?)
A: It is highly recommended that you require users to login with their SportsEngine account. Benefits include:
- Pre-populated Registration information.
- Registration receipts will be stored in your user dashboard.
- Ability to pay in installment plans.
- Ability to adjust email and communication notification settings.
- Admins will be able to email user accounts.
- You reuse your account year-over-year.
Q: I cannot access the Reviewable Registration using the link provided? (How do I give or remove permissions?)
A: If you're having trouble accessing the link, please double check that you're logged in and have been granted permissions to this specific registration session by your webmaster.
Q: Can I build my own Registration?
A: Currently you can build your own Non-Monetary Registrations. How do I build a Non-Monetary Registration?
Q: I cannot Preview the 'Who are you Registering?', 'Review', 'Shopping Cart' or 'Checkout' Pages?
A: These pages are hard coded across the SportsEngine platform and cannot be altered or edited. Below is a short description of each page:
WHO ARE YOU REGISTERING: This page has registrants choose which family member they are registering.
REVIEW: This page summarizes how each question within the registration was answered. You have the ability to edit any questions that may have been answered incorrectly if you would like to. Users can also click to "Register Another Family Member" near the bottom to start the registration process over again for the additional family member.
SHOPPING CART: This page will list any items chosen within the registration that had a price attached with it. Users will also see payment options (if options exists) such as Pay in Full, Payment Plan or Pay Offline. Any user with Admin Control Panel Access will always see a "Pay Offline" option on this page, regardless of if this is turned on for their customers or not. This page also presents to users the opportunity to "redeem" any discount codes their organization provided to them.
CHECKOUT: This page asks for payment information (i.e. credit card numbers) and requests authorization from the user to charge their account.
Q: How do I enable, disable or archive a Registration Session?
A: Please see this help article on how to enable, disable or archive your Registration Session: (Enable, Disable, and Archive a Registration Session)
Q: How do I edit a Registration Entry?
A: Please see this help article on how an admin can edit, delete, or deactivate a Registration Entry: (Admin Edit, Delete, or Deactivate a Registration Entry)
Q: A player dropped out of our Program, how do I delete their Order/Entry?
A: Registration entries cannot be deleted if the user paid online. You will only have the ability to delete an order that does not have an online transaction tied to it (Pay Offline). If the member made a payment online, Administrators have the ability to change an Entry status to Inactive. Please see this help article to see How to Mark a Registration Inactive
Q: How do we Process Online Refunds?
Q: When are Registration Deposits made into our Organization’s account? (SportsEngine Merchant Account Information)
A: Deposits are made into your Organization’s Bank Account 3 days after the transaction is posted. Unique circumstances occur on weekend days and Holidays.
The first deposit will be made approximately 3 days after the registration session has been opened and users have begun registering. You can track all Financials including Deposit Amounts, Pending Funds and Weekly Totals from the Financials Tab in the Admin Control Panel of your website.
Q: Is there a way to Track the Registration Financials?
A: You can track all Financials including Batch Deposit Amounts, Pending Funds and Weekly Totals from the Financials Tab in the Admin Control Panel of your website.
Q: How do I send Emails to our Registrants?
A: First, you will need to create a saved report on your Registration. Please see this help article on How to Create a Saved Report. Once that report is created, you are able to Email a Group from a Registration Report.
Q: Can I register a user myself as an Admin?
A: You are able to manually register a registrant in case they don’t have access to a computer/internet or they have given you a hard copy of their registration information. Please see this help article on How to Manually Register a Registrant.
Q: What is the fee if the Customer Pays processing fee?
A: The processing fee is the cost charged per online transaction. The percentage is based on the Order Amount, and the flat dollar amount is based on the number of transactions.
Example: If an order has a total price of $100 at a processing rate of 3.0% + $1.50, the user would be charged a processing fee of $4.50 if they paid that fee in full.
If the user is signing up under a payment plan of two installments, an extra $1.50 is charged for the second installment. The user would be charged a processing fee of $6 instead.
If you elect to pass the processing fee on to your registrants, they will see this listed as an additional line item on the Shopping Cart screen. If you do not want your registrants to see the processing fee line item, your association is then responsible for the fee. It will be deducted from your weekly payout amount.